If you have a complaint regarding RYA Training activity carried out by the Club, please contact our RYA Principal in the first instance at rya-principal@cuyc.org.uk. If you have a complaint regarding RYA Training activity that you do not wish to raise with the Club itself, please contact the RYA at enquiries@rya.org.uk or by phone on 023 8060 4100.
If you are a Club Member and have a complaint against the Club or another Member, please refer to the Grievance Handling Policy outlined in Section E. of the CUYC Regulations:
A Member who has a complaint against the Club or another Member shall email it to the Welfare Officer (welfare@cuyc.org.uk) or, if the complaint names the Welfare Officer, the Commodore (commodore@cuyc.org.uk).
The receiver of the complaint shall appoint one or more Committee Members to handle the complaint. In selecting Committee Members, they shall be mindful to ensure objectivity, scrutiny and familiarity with the aspects of the situation under consideration. The selected Committee Members shall report to the Committee and the Complainant on their findings.